Documentation

Everything you need to know to get the best out of akilaah

WITHDRAWAL

INTRODUCTION

Akilaah Solutions platform allows organisations to manage their members, keeping track of their accounts, contributions, and other relevant details. Members can submit withdrawal requests through the platform, streamlining the process and reducing paperwork. It automates the withdrawal approval process, ensuring that requests are processed efficiently and accurately. Organisation and members have access to their account balances and transaction history through the platform, providing transparency and accountability.

1. Tools for Organized Withdrawal Processes:

Akilaah Solutions provides tools that facilitate organized withdrawal processes within cooperatives. These tools streamline the withdrawal request workflow, making the entire process more structured and manageable for both members and administrators

2. Accurate Documentation:

The platform prioritizes accurate documentation in the withdrawal process, minimizing the likelihood of errors and discrepancies. This commitment to precision enhances the reliability of financial records, fostering trust and confidence in the cooperative's financial operations

3. Simplified Withdrawal Requests:

Members experience simplified withdrawal requests through the user-friendly interface of the platform. This ease of use empowers members to initiate and track their withdrawal requests effortlessly, contributing to a positive and efficient member experience.

4. Transparent and Secure Financial Operations:

Akilaah Solutions ensures transparency and security in cooperative financial operations. By automating withdrawal management and providing organized tools, the platform enhances the overall integrity of the cooperative's financial processes, promoting trust among members and stakeholders.

PRE-REQUISITE

By default, withdrawal module is provided for organisation into Akilaah. This step is essential for unlocking the functionality of the Withdrawal Module.

FUNCTIONALITIES

1. Search Functionality

Easily find and process withdrawals by entering a Member ID, Name, or Phone Number for a specific individual

2. Withdrawal History Overview

Access a comprehensive history of withdrawal requests made by members, providing transparency to the organisation.

3. Detailed Withdrawal Information

Allow members to review the financial details of each withdrawal they have initiated, ensuring clarity and accountability.

4. Financial Analytics

Enable members to track their total available balance and total withdrawn, while organizations can analyze overall withdrawals and withdrawal requests for better financial insights.

5. Request Withdrawal

Empower members to initiate withdrawal requests with a simple process: click to withdraw, choose a withdrawal source, and select the desired withdrawal product.

5. Payment Processing

Grant organizations the capability to efficiently make payments for specific withdrawal requests on behalf of their members.

REPORTS

Reports within the Withdrawal Module

Withdrawal Requests Report: Detailed overview of all withdrawal requests, including dates, amounts, and statuses.
Withdrawal Approval History: Comprehensive history of approved withdrawals, indicating the dates and authorizers.

TROUBLESHOOTING

Common Issues and Resolutions

Issue 1: Withdrawal Request Rejection

Resolution

- Check the member balance.

- Review withdrawal policies and ensure adherence to stated rules.

Issue 2:Incorrect Withdrawal Charge Calculation

Resolution

- Review the withdrawal limit percentage and penalty charge in the product settings.

- Confirm that withdrawal charges are applied correctly based on the specified limits.

- Check for any updates to withdrawal charges and apply if necessary.