MEMBER MANAGEMENT

INTRODUCTION

Akilaah Solutions facilitates efficient management of corporate groups members by employing automated record-keeping, streamlined account management, communication tools, and analytics. The platform simplifies the onboarding process for new members, guarantees data accuracy, and enhances communication between administrators and members. With robust security features, comprehensive reporting, and documentation capabilities, Akilaah actively fosters transparency and effectiveness in the handling of member management.Certainly, let's dive into a more comprehensive exploration of the key features and benefits provided by Akilaah for efficient member management:

1. Automated Record-Keeping:

Akilaah employs automated systems to record and manage member data seamlessly. The platform ensures that all relevant information, including personal details, transaction history, and account status, is automatically updated, reducing manual errors and enhancing the reliability of data.

2. Streamlined Account Management:

Akilaah offers a streamlined approach to managing member accounts, providing tools for administrators to monitor balances, track transactions, and oversee account details. Members can access their account information easily, empowering them to stay informed about their financial engagements within the organisation.

3. Communication Tools:

The platform integrates robust communication tools to facilitate seamless interaction between administrators and members. In-app messaging, push notifications, and announcements enhance real-time communication, ensuring that members are promptly informed about important updates, events, or changes.

4. Analytics for Informed Decision-Making:

Akilaah Solutions incorporates advanced analytics tools to analyze member data and generate valuable insights. Administrators can leverage these insights to make informed decisions, understand member behavior, and tailor services to meet the evolving needs and preferences of the membership.

5. Simplified Onboarding of New Members:

Akilaah Solutions simplifies the onboarding process for new members through user-friendly interfaces and automated workflows. The platform guides new members through the necessary steps, facilitating a smooth onboarding experience and reducing the administrative burden on both the members and administrators.

6. Data Accuracy and Integrity:

Akilaah places a strong emphasis on data accuracy and integrity through validation checks and regular audits. Accurate and reliable data ensures that decisions made by administrators are based on trustworthy information, contributing to the overall efficiency and effectiveness of operations.

7. Improved Communication and Collaboration:

Enhanced communication features foster improved collaboration between administrators and members. Members can actively engage in discussions, provide feedback, and participate in community-driven initiatives, creating a sense of belonging and strengthening the community.

8. Security Features:

Akilaah Solutions prioritizes the security of member information and financial data. Robust security measures, including encryption, multi-factor authentication, and access controls, are implemented to protect sensitive information and instill confidence among members regarding data privacy and security.

9. Comprehensive Reporting:

The platform provides a wide array of reporting tools, enabling administrators to generate detailed reports on various aspects of activities and member performance. Comprehensive reporting enhances decision-making processes, supports compliance requirements, and provides insights into areas for improvement.

10. Documentation and Audit Trail:

Akilaah offers features for documentation, maintaining a clear audit trail of all activities within the organisation. This not only ensures compliance with regulatory standards but also provides transparency and accountability, allowing administrators to track changes and maintain a historical record.

11. Transparency and Accountability:

The platform actively promotes transparency by providing members with clear and accessible information about organisation operations and decisions. Transparent practices enhance trust among members, fostering a positive relationship between the organisation and its members.

PRE-REQUISITE

To use the Member Management Module in Akilaah, make sure your organization chooses this module when setting up Akilaah during the onboarding process it's a crucial step to unlock and access the features of the Member Management Module

1. Add Member

Register individual members of the organisation by using the 'Add Member' feature. Provide necessary information, including personal details, contact information, and any other required data.

2. Bulk Upload

The Bulk Upload, also known as “Batch upload,” allows the Organization Administrator to efficiently upload multiple members simultaneously through a provided sample template.

3. Activate/Deactivate

The Activation or Deactivation feature empower the Organization Administrator to suspend or re-instate a specific member effortlessly. This can be achieved with a simple toggle button located under the “Status” section in both the Members-List and Member Profile.

4. Member Profile

The Member Profile allows the organization to access essential details about a specific member, such as their name, bank name, occupation, etc. To view this Information, simply click on the eye icon located in the Members-List. Organizations can modify certain member details that were first provided during registration, if the situation requires it. This can be done by accessing the notebook icon in the Members-List, or by clicking the eye icon and subsequently selecting the Edit option to make the necessary changes to member information.

5. Message Members

An Organisation has the capability to send messages to specific members from their member profiles. Simply click the rectangular block labelled “Message Member” to initiate communication with the member.

Reports within the Member Management Module

Generates a report of active members, suspended members and pending registrations. Member statement, customized reports. Bulk Upload History: Overview of all bulk upload operations, including batch numbers, dates, and statuses.

TROUBLESHOOTING

Common Issues and Resolutions